If for some reason you are unsatisfied with your item of purchase, we will exchange within 10 days upon arrival. The item must be in new condition; you will be offered the option to exchange for equal or lesser value of store credit.
Please go to Contact and enter "Refund/order #" in the subject line.
There are NO REFUNDS on any items, as all items are made to order. Shipping charges are non-refundable.
If your item requires repair or arrives in an unsatisfactory condition, please do not hesitate to contact us. We will make reasonable repairs on items up to 60 days of purchase not incurring a repair fee Aziza Handcrafted reserves the right to deny unreasonable repairs and exchanges. After that window of time is closed repairs start at $20 but may vary depending on type of metal and the extent of the repair. After sending us an email and receiving confirmation, you will return your item via a trackable shipping method to
165 Court St. #216
Brooklyn NY 11201
We are not responsible for shipping cost of the item to when return. For your protection, please use a well-padded box or envelope and a traceable carrier.
If you are interested in international or expedited shipment, please go to Contact and subject "Shipment" for shipment quotes for purchase.
Please note that all shipments are priority shipment.
Please note that local charges (sales tax, custom duty) may occur, depending on region and local customs duties. These charges are at the customers own expense.